When Moon Magic jewelry arrives, inspect the stone, setting, metal finish, and size before wearing it. Photograph the unopened package and examine the piece under bright, indirect light while return options remain available. Compare the jewelry with your order confirmation, including metal color, stone shape, and ring size. Keep every label, insert, and protective film until you decide to retain the piece.
Table of Contents
- Check the gemstone for damage
- Test the setting without stressing it
- Examine the metal and finish
- Confirm fit and usable size
- Document problems before seeking a remedy
Check the gemstone for damage
Clean hands and a lint-free cloth prevent fingerprints from hiding surface details. View the stone face-up, from both sides, and from underneath if the setting allows. Look for problems that may affect durability or appearance: Natural gemstones can contain inclusions, color zones, and other internal features.
These are not automatically defects. A surface-reaching fracture, fresh chip, or unstable stone deserves more concern than a feature enclosed within the gem. Use a phone camera or basic magnifier to document questionable areas. Avoid aggressive scratch, heat, water, or chemical tests, which can damage the jewelry and complicate a return.
- Chips along facet edges, points, or the stone's outer rim
- Cracks that reach the surface
- Deep scratches, cloudy patches, or obvious polishing marks
- A loose stone that clicks or shifts with gentle handling
- Color, shape, or alignment that differs materially from the product ordered
Test the setting without stressing it
The setting is the metal structure holding the stone. Inspect prongs for even spacing and contact with the gem; a prong that sits above the stone may not secure it. For a bezel setting, check that the metal rim follows the stone without obvious gaps. Pavé and halo designs require a close look because their small stones can loosen without being immediately noticeable.
Hold the piece near your ear and rotate it gently. Stop if you hear rattling or see movement. Do not push the stone, bend prongs, or use tools to test the setting. Also check for sharp prong tips, snagging edges, gaps in soldered joints, and bent posts or clasps. A ring or pendant should feel structurally firm without rough metal touching the skin.
Examine the metal and finish
Inspect polished surfaces from several angles because reflections can hide scratches and dents. Fine handling marks may be cosmetic, but deep grooves, peeling color, exposed base metal, or uneven plating warrant documentation. Check less visible areas, including the inside of a ring, the back of a pendant, and the underside of a gallery. Look for rough casting, excess solder, discoloration, or unfinished edges.
Confirm that any stamped metal mark matches the material you ordered. A stamp is useful identification, but it does not independently prove metal content or quality. If authenticity is in doubt, consult an independent jeweler before authorizing any destructive test. Operate clasps, hinges, and earring backs carefully. They should open and close smoothly, engage securely, and remain aligned without force.
Confirm fit and usable size
Verify a ring's size with a ring mandrel or by asking a jeweler to measure it. Printable sizing guides can distort if the page is scaled, so confirm the printed reference measurement before relying on one. Try the ring indoors over a soft surface.
Fingers change with temperature, activity, salt intake, and time of day, so assess the fit more than once. A suitable ring should pass over the knuckle with light resistance and remain stable without pinching. For other pieces, check the dimensions that affect wear: Do not resize, engrave, or wear the jewelry outside while deciding. Alterations and visible wear can limit available remedies, depending on the seller's terms.
- Necklace length and pendant drop
- Bracelet circumference and clasp allowance
- Earring post thickness, drop, and weight balance
- Band width, which can make a ring feel tighter
- Stone height, especially if it may catch on clothing
Document problems before seeking a remedy
Create a clear record as soon as you find an issue. Photograph the entire piece, the defect from several angles, the packaging, and any product or order label. Write a short description using observable details. "The center stone moves when the ring is rotated" is more useful than "the ring feels defective." Note when the package arrived and when you first inspected it.
Review the current return, exchange, warranty, and care terms supplied with the order or published by the seller. These terms can differ by product, location, customization, and purchase channel. Contact customer support before cleaning, repairing, or shipping the jewelry. Request packing and return instructions, use tracked shipping if directed, and retain photographs and the shipping receipt until the matter is resolved.